AN employee of the company which is now collecting the brown bins across the Antrim area has responded to criticism of their work - stressing that ‘early teething troubles will be ironed out’.
Avenue Recycling won the contract for the collection of household residual and organic waste for the next five years.
It was a hugely controversial move by the council, with critics condemning the move to a privatised service.
And undoubtedly there have been issues as the new service hits the road, with complaints that some bins have not been collected for days.
But those issues are being resolved, said a company insider.
“It takes time to acquaint yourself with a completely new route, but we are getting there,” he said.
“Yes, there have been a few problems but it’s early days - and things are improving all the time.”
He added that they were ‘disappointed’ by some of the ‘negativity’ surrounding the switch over.
“I appreciate that there are concerns about the service, but they are unfounded.
“This is a professional set-up. We have eight vehicles on the road, and there are two more on the way.
“I think a lot of the anger has been directed our way unfairly.
“It was the council who decided to change the way they operate the brown bin run. We just won the tender.
“There is a sense that we are being made the scapegoats here.
“The bottom line is that council are confident that this will ultimately save money for local ratepayers.
“We provide a service and we fully intend to do it to the best of our ability.
“There have been some teething problems, but I have every confidence that they will be ironed out.
“We’re on a steep learning curve, but we intend to get on top of this within weeks, not months.”